Shipping & Returns
please allow up to a couple of weeks for preparation.
prints can take 2-4 weeks preorder
Once you’ve received your tracking number-
UK - Royal Mail 2nd class- 1-7 days
Royal Mail 1st class- 1- 3 days
International can take up to 1-5 weeks
Delays are out of our control/ International custom fee may sometimes apply when arrived in country which we are not responsible for.
Shipping costs are calculated at checkout and will vary according to the weight/ destination of your parcel.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return/exchange. After 14 days nothing can be changed.
• Courier disputes - please contact your local courier if you have a dispute with your parcel
• Incorrect addresses- If you have listed the incorrect address or there has been attempted delivery, you will need to contact the local facility, if any packages are returned back to myself by the courier then a delivery fee will be charged again if you’d like this shipped out again. Address corrections must be emailed over before dispatch.
UNITED ARAB EMIRATES - Please list a PO Box, OR your full address including a phone number- without these your package will RTS
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags (if applicable), and in its original packaging. Within the 14 days policy , You’ll also need the receipt or proof of purchase. - Returns are at customers fees
To start a return, you can contact us at
mxrixhapaints@outlook.com
Please remember to include your order number and a brief reason for return. Items sent back to us without first requesting a return will not be accepted and non refunded.
We will notify you once we’ve received your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process your refund.
Exchanges- Return fees are at your own costs due to the costs of sending a replacement/item out..
Damages and issues
Please contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.
Items that are lost during delivery will be refunded.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products/paintings. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Customer Tips are non refundable, service & shipping are only refunded.
COPYRIGHT CONDITIONS
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Artwork.