Shipping & Returns

Once you have placed an order please allow 2-14 days for preparation of your product, you will receive a tracking number within this date once your package has been shipped out.

Once you’ve received your tracking number-

UK shipments can take up to 1-7 days

International can take up to 1-5 weeks  

Covid delays are unfortunately not at my responsibility, if it may get caught up for a few more weeks, contact the facility transporting this.

Shipping costs are calculated at checkout and will vary according to the weight/ destination of your parcel.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

Courier disputes - please contact your local courier if you have a dispute with your parcel 

Incorrect addresses- If you have listed the incorrect address or there has been attempting delivery, you will need to contact the local facility, if any packages are returned back to myself by the courier then a delivery fee will be charged again if you’d like this shipped out again. Address corrections must be emailed over before dispatch.

UNITED ARAB EMIRATES SHIPS ONLY TO PO Box, please do not list your home address as shipments get sent back.

 

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To be eligible for a return, your item must be in the same condition that you received it, unused, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at

mxrixhapaints@outlook.com

Please remember to include your order number and a brief reason for return. Items sent back to us without first requesting a return will not be accepted and non refunded. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process your refund.

Exchanges- Return fees are at your own costs due to the costs of sending a replacement/item out.

We will always do our best to come to an agreement with regards to the outcome of any returns but the decision from MxrixhaPaints will be final.

You can always contact us for any return question at Info@mxrixhapaints.com.

Damages and issues 
Please contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.

Exceptions / non-returnable items 

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

COPYRIGHT CONDITIONS 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Artwork.